What to ask a waste contractor
When you are thinking about entering into a contract for recycling or other waste collections, it's useful to ask some questions to make sure the service fits your requirements and you won't incur costs you haven't considered.
We've put together a list of the questions you might want to ask when contracting waste and recycling services.
Reputable collector
- Does the waste collector have a waste carrier's license? Anyone who collects and transports your waste must be a registered carrier of controlled waste.
Types of waste
- What can/can't be recycled?
- Is there anything that should not be put in your refuse bin?
- What happens if the wrong materials get put in the recycling bin? Will bins be rejected, or will you incur additional charges if bins are 'contaminated' with the wrong materials? Will your collector leave explanatory notes if there is a problem?
Collection times and frequency
- How frequently will bins be emptied? It is likely to be cost effective to have a larger bin emptied less frequently than a smaller bin emptied more frequently. Frequency will depend on how much (and the type of) waste your business produces and the storage space you have available.
- What time and day will collections be made? Are there times when collections may be a problem? Will staff need to put the bins out in advance, or will the waste contractor access the bins where they are typically stored?
- Are there any site access issues - for example height or weight restrictions?
- What is the process for reporting missed bin collections?
Containers and bins
- What types of containers will be provided?
- Will containers be provided for inside the premises? Are they suitable for your premises?
- What is the policy for filling bins? Can they be filled completely?
- What are the implications on pricing if bins are overfilled? Regularly overfilled bins will incur extra charges. Consider whether you need bigger, or additional bins; or more frequent collections.
Charges and contracts
- Are there any additional costs for bin rental?
- Is there an additional charge for administering Duty of Care? (You can do this yourself if you wish).
- What additional items and services can be offered? For example, bin cleaning, liners, additional bins for inside your premises.
- When are charges reviewed and how will they communicated to you? What notice period will you be given? Are you able to terminate the contract if the charges are raised?
- Are there incentives offered to maximise recycling?
- Will/can staff training be included? Will they provide any communications materials, such as bin signs?
- What are the options for amending the service following the 'bedding-in' period? You might find that rubbish is not needed to be collected as frequently, or that you need smaller or fewer bins. Can you change things without incurring a penalty?
- What is the process for contract amendments and the contract termination process?